TELECOMMUNICATIONS SERVICES
We offer a full range of cloud and in-house telephony services to meet your everyday business needs.
We will work with you to plan the best solution for your business now, and going forward that will add value and ease your day to day business communication needs. We use PBXware & gloCOM unified communications. It is everything you need to communicate, collaborate and connect.
Contact us for a Free IT Support Consultation
For an insight in to how we can Enhance your Business IT Reliability and Improve your Uptime just fill out our form or book in for a discovery call below.
OUR CORE SERVICES
We offer a range of services to meet your businesses telephony needs, from fully managed cloud based solutions to configured in-house systems across various locations.
Bicom comes in two options:
Cloud – A fully manged cloud based solution
In-house – Installed and configured on premise solution utilising SIP and or traditional BT Lines
Both systems have the following standard features:
Call control
Collaboration
IVR and queue functions
Call recording
PCI compliance
Call management
Voicemail and voicemail to email
Essential features
Auto day/night settings
Contact integration with outlook
Web-based management
Call training
Integrations
Contact centre
Analytics
PC and mobile phone apps
BICOM CLOUD
Bicom Cloud is a complete hosted communications service that provides businesses with an extensive range of fixed lines and remote capabilities via an easy-to-use web portal. Our fully managed cloud solution takes the burden away from your IT team; employees can then manage their calls easily and effectively, thereby maximising individual productivity.
Our cloud system is hosted by BT using Broadsoft technology; the world leader in Cloud Voice solutions. With Multiple integrations a solution can be found for all customers, we will not be beaten on service, quality or price. With up to 5000 minutes of UK calls, land and mobile included you can budget your complete telephony services. Bundle this with our data services, and you have a single provider maintainig your system and quality of service.
FEATURES
NO HARDWARE
There is no hardware to install, maintain or update, it’s all in the cloud and fully managed on your behalf.
HOME WORKING
A hosted system is perfect for homeworkers, its provides them the flexibility to work from home or other locations, whilst still having all the features of working in the office.
SOFTWARE UPDATES
The system is managed and maintained for you with the latest updates and features as well as security patches for your peace of mind.
COST SAVINGS
No expensive hardware to purchase and maintain. No need to worry about upgrades in the future.
MULTI-SITE DEPLOYMENT
Connecting multiple sites is an easy and cost-effective solution with the BrightCall Cloud all in one system. Transfer calls to and from different locations seamlessly, and integrate with your companies CRM and corporate directory.
ONE SUPPLIER
Have peace of mind knowing that one company is working for you. Brightridge will handle everything from the connectivity, to the handsets, to the system configuration.
SECURE BACKUPS
Your system will be fully backed up to offer the best enterprise solution available today
FULLY SUPPORTED
BrightCall Cloud is fully supported and maintained on your behalf. Our technical team will work with you to configure and manage the system to meet your exact requirements.
RELIABLE & SCALABLE
BrightCall Cloud is not only reliable but fully scalable to meet your current and future business needs.
VoIP Phones
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