SERVICES IT SUPPORT

IT SUPPORT MANAGED SERVICES

By entrusting these business critical services to Brightridge, you will be engaging with a company that has been providing IT Support to businesses since 2004.  We have retained many of our clients since our inception which bears testament to the strong partnerships we build with our clients.


Brightridge employ experienced engineers who have full knowledge of our clients IT Network environment, and we have invested heavily in training to ensure we are abreast of the latest technologies.  We have also invested in one of the industries leading network management solutions, enabling us to provide our clients with a fully managed and proactive IT Support service.

Contact us for a Free IT Support Consultation

For an insight in to how we can Enhance your Business IT Reliability and Improve your Uptime just fill out our form below.

PHONE

0131 202 0777

HOURS

Monday - Friday
​9:00am - 5:30pm

EMAIL

sales@brightridge.co.uk

OUR IT SUPPORT CLIENTS ENJOY

IT Support packages that are flexible and tailored to their exact requirements


Every level of IT Support contract being delivered with a strong and measurable Service Level Agreement


Access to our online Ticketing and CRM system giving instant access to ticket information and updates


Full access to remote and onsite support, with the option of out of office hours cover


Preferential Rates for Project Works


    IT Support Graphic

      Automated maintenance of server and desktop operating systems by applying critical software updates


      Support available for all major operating systems, hardware, desktops, servers and networking devices


      Pro-active monitoring ofcritical business systems; hardware and software


      Dedicated Account Manager 


      Scheduled performance reviews and IT strategy meetings

      HOW OUR CONTRACTS OPERATE

      When you agree to an IT support contract with Brightridge, you will be given access to our IT Support resources via our online Ticketing system, support email address and helpdesk telephone number.

      Your support request will be raised on our Ticketing system and a unique ID number assigned.  The appropriate SLA will be allocated to the ticket.

      Contracted IT Support clients will have access to the Ticketing system at all times.

      You will be contacted by a member of our team to action the ticket.

      Our monitoring software agents pro-actively generate support tickets in the event of any pre-set criteria being breached.

      THE BENEFITS OF A SUPPORT CONTRACT

      Various levels of support to meet your critical business needs, all with guaranteed SLA’s

      Flexible contract types and payment options

      Access to  qualified, experienced and knowledgeable IT Professionals

      Proactive IT network support and maintenance & 24/7 online Ticketing system

      Scheduled IT strategy and review meetings with your dedicated Account Manager

      Network auditing and security reviews

      IT Support

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