IT SUPPORT MANAGED SERVICES
IT SUPPORT MANAGED SERVICES
By entrusting these business critical services to Brightridge, you will be engaging with a company that has been providing IT Support to businesses since 2004. We have retained many of our clients since our inception which bears testament to the strong partnerships we build with our clients.
Brightridge employ experienced engineers who have full knowledge of our clients IT Network environment, and we have invested heavily in training to ensure we are abreast of the latest technologies. We have also invested in one of the industries leading network management solutions, enabling us to provide our clients with a fully managed and proactive IT Support service.
Contact us for a Free IT Support Consultation
Contact us for a Free IT Support Consultation
For an insight in to how we can Enhance your Business IT Reliability and Improve your Uptime just fill out our form or book in for a discovery call below.
PHONE
0131 202 0777
HOURS
Monday - Friday
9:00am - 5:30pm
Monday - Friday
9:00am - 5:30pm
sales@brightridge.co.uk
OUR IT SUPPORT CLIENTS ENJOY
IT Support packagesthat are flexible and tailored to their exact requirements
Every level of IT Support contract being delivered with a strong and measurableService Level Agreement
Access to our onlineTicketing and CRM systemgiving instant access to ticket information and updates
Full accessto remote and onsite support, with the option of out of office hours cover
Automated maintenanceof server and desktop operating systems by applyingcritical software updates
Support available for allmajor operating systems, hardware, desktops, servers and networking devices
Dedicated Account Manager
Scheduled performance reviews andIT strategymeetings
HOW OUR CONTRACTS OPERATE
- When you agree to an IT support contract with Brightridge, you will be given access to our IT Support resources via our online Ticketing system, support email address and helpdesk telephone number.
- Your support request will be raised on our Ticketing system and a unique ID number assigned. The appropriate SLA will be allocated to the ticket.
- Contracted IT Support clients will have access to the Ticketing system at all times.
- You will be contacted by a member of our team to action the ticket.
- Our monitoring software agents pro-actively generate support tickets in the event of any pre-set criteria being breached.
THE BENEFITS OF A SUPPORT CONTRACT
THE BENEFITS OF A SUPPORT CONTRACT
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