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G&M Group manufactures and supplies heat exchange systems and components for every type of application and environment.
It specialises in developing copper/brass, aluminium and non-ferrous heat exchangers for use in systems that utilise air, water, oil, fuel, A/C gas, steam and virtually any other medium.
The Business Background
Established in 1964, and still a privately-owned family business, G&M Group continues to operate to the principles and beliefs of its founder. It’s unshakable passion for innovation, progress, customer service and value for money has ensured its growth and success over the last 50 years.
With 115 employees G&M Group has its HQ and three locations in Glasgow, one in Cannock, Staffs and one in Wellingborough, Northants and another in Galway Ireland.
“We were looking to carry out a complete upgrade of our IT infrastructure across the Group which included the implementation of cloud computing solutions and it made sense to look at upgrading our increasingly out of date telephone system at the same time,” explained David Forrest, IT Manager for G&M Group.
Historically, G&M had used different telephone systems across its locations with inter-office calls being charged as a local or trunk call and with the Galway location as an international call. The Glasgow HQ deployed an ageing on- premise PBX which was maintained and supported by one company with calls and lines being provided by another.
Administering and supporting different telephony systems at each location was not only difficult but also time consuming.
“The time was right to install a business telephone system that would bring our disparate locations together as one,” said Forrest. “I wanted a leading edge telephony solution from a provider with a proven track record and a solution which would not only deliver business benefits to the Group and its employees, but which would be easy to maintain and crucially, help to reduce our overall operating costs.”