How our contracts operate
When you agree to an IT support contract with Brightridge, you will be given access to our IT Support resources via our online Ticketing system, support email address and helpdesk telephone number.
Your support request will be raised on our Ticketing system and a unique ID number assigned. The appropriate SLA will be allocated to the ticket.
Contracted IT Support clients will have access to the Ticketing system at all times.
You will be contacted by a member of our team to action the ticket.
Our monitoring software agents pro-actively generate support tickets in the event of any pre-set criteria being breached.